Tel: +40759046556
Hours: Mon-Fri: 9am – 6pm

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Returns & Refund

If you are not 100% satisfied with a product purchased from, you can return it within 14 calendar days from the time of delivery/pickup. You just need to fill out the return form no later than the 14th calendar day from the delivery/pick-up date.


General Returns Policy

  • The products you return must be in the same condition as you received them.
  • Returns must be made with all the documents and accessories with which the product was delivered.
  • Products upon which unauthorized interventions have been made, those showing signs of wear or excessive use, scratches, chips, dents, mechanical/electrical shocks, or products with missing accessories are not accepted.
  • If the return parcel contains products different from those listed in the completed form, after verification by the courier, the pickup will be refused.


Return methods

  • Return to our location: SALIS TERRA SERVICE SRL (Bd. Pierre de Coubertin 3-5, 2nd District, Bucharest).
  • If the return is made via courier, the transportation cost is borne by the buyer.

IMPORTANT! Before sending the product, please make sure that a label containing the following information is affixed to the parcel:

Sender, Sender address

Recipient: SALIS TERRA SERVICE SRL (Bd. Pierre de Coubertin 3-5, 2nd District, Bucharest)

Return Number: 0759 046 556. 



  • The money will be refunded to the account specified by the customer in the return form.
  • Funds will be visible in the customer’s account within a maximum of 14 calendar days.


Return denied

If your return request has been rejected, then one of the following situations may have occurred:

  • The customer changed his mind and did not hand over the package to the courier.
  • The courier made three phone contact attempts but was unable to reach the customer.

If this has occurred, we kindly ask the customer to send us an email at or call us at 0759 046 556.