Returns & Refund

If you are not 100% satisfied with a product purchased from www.greenpointsolutions.ro, you can return it within 14 calendar days from the time of delivery/pickup. You just need to fill out the return form no later than the 14th calendar day from the delivery/pick-up date.

General Returns Policy

• The products you return must be in the same condition as you received them.
• Returns must be made with all the documents and accessories with which the product was delivered.
• Products upon which unauthorized interventions have been made, those showing signs of wear or excessive use, scratches, chips, dents, mechanical/electrical shocks, or products with missing accessories are not accepted.
• If the return parcel contains products different from those listed in the completed form, after verification by the courier, the pickup will be refused.

Return methods

• Return to our location: SALIS TERRA SERVICE SRL (Bd. Pierre de Coubertin 3-5, 2nd District, Bucharest).
• If the return is made via courier, the transportation cost is borne by the buyer.

IMPORTANT! Before sending the product, please make sure that a label containing the following information is affixed to the parcel:

Sender, Sender address

Recipient: SALIS TERRA SERVICE SRL (Bd. Pierre de Coubertin 3-5, 2nd District, Bucharest)

Return Number: 0759 046 556. 

Refund

• The money will be refunded to the account specified by the customer in the return form.
• Funds will be visible in the customer’s account within a maximum of 14 calendar days.

Return denied

If your return request has been rejected, then one of the following situations may have occurred:

• The customer changed his mind and did not hand over the package to the courier.
• The courier made three phone contact attempts but was unable to reach the customer.

If this has occurred, we kindly ask the customer to send us an email at office@greenpointsolutions.ro or call us at 0759 046 556.